Support

Lumi Journal · Firefly Software

Need help, found a bug, or have an idea?

We read every message and usually reply within 2–3 business days. Telling us your device and iOS/Android version helps a lot.

How do I write an entry?

Open the app, tap a mood, and type one sentence. That's the whole thing. There's no save button — your line is saved as you type.

Can I fill in or fix a past day?

Yes. On the Today screen, scroll to Your year and tap any square in the grid. You can read, edit, or add an entry for that day.

I closed the app while typing — did I lose my line?

No. Entries save themselves a moment after you stop typing, so force quitting, running out of battery, or dropping your phone won't cost you anything.

How do I export my journal?

Settings → Export my journal. You'll get a CSV file with every entry, which you can send to yourself or open in any spreadsheet app. It's your data — take it whenever you want.

How do the weekly reflections work?

Log at least 3 days in a week. Once that week is over, open the sparkle icon (Weekly reflections) and tap Reflect on this week. That week's entries are read once to write you a short reflection, then it's saved on your device.

Why do reflections cost money when the journal is free?

Writing a reflection runs on servers that cost us money every single time. The journal itself — unlimited entries, the full year view, reminders, export — is free forever and never expires. The subscription pays only for the reflections.

I subscribed but don't have access

Open the subscription screen and tap Restore purchases. Make sure you're signed into the same Apple ID or Google account you bought with. If it still doesn't work, email us and we'll sort it out.

How do I cancel my subscription?

iPhone/iPad: Settings → tap your name → Subscriptions → Lumi Journal → Cancel.
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Lumi Journal → Cancel.

Cancelling stops future charges; you keep access until the end of the period you already paid for. Your journal stays yours either way.

My daily reminder isn't arriving

Check that notifications are allowed for Lumi Journal in your phone's system settings, and that the reminder is switched on in the app's Settings. On some Android phones, battery optimisation can delay notifications — a quick search for your phone model plus "background app restrictions" usually turns up the setting.

Can you see what I write?

No. Your journal is stored on your device. The only thing that ever leaves is one week's entries, and only when you personally tap to generate a reflection — and even then they're read once and never stored on our servers. See the Privacy Policy for the details.

How do I delete everything?

Deleting the app removes all of your entries from your device. If you'd like a copy first, export to CSV from Settings before you delete.